Frequently Asked Questions

WiMAX wireless broadband technology is one of the latest wireless technologies being widely deployed around the world and, given that there's not much physical technology to look at, it's only natural that people have questions about how it all works. We've tried to answer a few of the obvious ones here.

Q) Where is it available and can I get it?

A) nzwireless covers most of the Wellington CBD and the Hutt Valley. Go to About wireless for maps of the coverage area.

Q) What is the reliability of the service/technology?

A) The latest WiMAX technology used by nzwireless ensures error-free radio transmission. In addition to this, we have in place numerous redundant backhaul links. In the unlikely event that one transmission has an outage, the link automatically and seamlessly connects to another.

Q) What security is in place?

A) nzwireless has purchased exclusive frequencies from the government, that ensures the use of equipment that is completely secure and free from eavesdropping issues that have plagued some older networks.

Q) Is there a traffic cap and what happens if I exceed it?

A) You have the option of selecting an unlimited plan, so you never have a limit to exceed, or a capped plan with a low exceed price for using more than you expected.

Q) What back-up support is there?

A) Our local team is available 24/7 to help with any questions or service requirements you may have.

Q) What speeds will I get on the WiMAX network?

A) Our basic WiMAX plans provide symmetrical Internet access which means your upload and download speeds are the same.

Q) I have a number of questions on which type of broadband service I should use. Can you help?

A) Of course. For a overview of what to consider when selecting your broadband service provider click here >>>